Terms and Conditions

The Company is Lock&Secure

The Customer is whoever the Company shall enter into negotiations and/or contracts with for the supply of any goods or to carry out any service.

In particular, if managing agent orders work/service on behalf of a third party, managing agent is deemed to be the Customer and thus responsible for any account.


Lock&Secure service includes any repair or maintenance work.


Lock&Secure working hours are 7.30 am to 6.30 pm Monday to Friday inclusive, including bank holidays, and 9 am to 4 PM on Saturday and Sunday. We do work 24/7/365 and are available after these posted hours.


  1. The Terms and Conditions set out in the Customer’s order shall not apply to any contract made with the Company unless expressly agreed with the Company in writing prior to the date of such contract.

  2. Locksmith guarantees your lock will be repaired quickly and fixed correctly the first time. If the lock is damaged or is in-secure and requires replacement, we will advise you immediately.

  3. We charge fair rates and we will be at your home, car, or business within a decent time frame. We do not make any bold statements that we will be there within 10-15 minutes for a $29 cost. Locksmiths that make those statements are scammers. When provided with enough information about the situation, we will provide an estimate of repair over the phone. We stand by our professionalism and reputation and guarantee not to over charge.


      4. All of our locksmiths will come to your home or business in a professional fashion. All Lock&Secure locksmiths are dressed professionally, have proper training and are insured. 

      5. When arriving at your home or business, our locksmiths will show ID,  If the locksmith who arrives at your door declines to show ID , please take a photo of them and send it to Joe info@locknsecure.com


     6. All estimates are given and all orders are accepted subject to the availability of goods, and the Company shall not be liable for failure to perform, or for any delay in performing the contract or any part thereof caused by acts of God, strikes, lock-outs, force majeure or any other cause beyond the control of the Company.


     7. The Company shall not be liable in respect of any goods supplied or any services carried out unless the Customer shall make complaint in writing within seven days of the delivery of such goods or within seven days of completion of such services.  It is the responsibility of the person notifying any faults to be available if required to demonstrate complaint. Failure to do so could result in the service being chargeable.


      8. The Company shall not be liable for any loss or damage suffered by the Customer howsoever caused by reason of supply of goods.


      9. All goods supplied by the Company and all materials used in carrying out any services for the Customer shall remain the property of the Company until payment is made in full.


      10. Payment terms for approved account Customers are strictly 30 days from date of invoice.


      11. The Company will be entitled to charge an administration fee of 15% per month on overdue accounts starting from the end of the stated credit period on invoice.


  • Goods correctly supplied will be subject to handling or restocking charge, if accepted for return.


  • The Company is not obliged to accept goods for return other than obligations under the Canadian law.


  • Any goods eligible for return must be in good and re-saleable condition.  Skin packed goods cannot be accepted once opened.


       12. Non stock items specially ordered cannot be accepted for return.


       13. Any queries regarding any invoice must be notified in writing to Lock&Secure within 7 working days of date of invoice.


Call Us           

03 9989 9921


  • 24 hour 7 day a week response (within the hour)

  • High Level restricted key access systems

  • Lock and hardware Maintenance eg: Handles, door closers and locks

  • Keyless Entry

  • Fire rated Locks and hardware

  • CCTV maintenance

  • Alarm monitoring


  • Car Lockout

  • Key stuck in boot

  • Key lock inside of the car

  • Key failor

  • Deadlocks

  • Privacy Locks

  • Sliding door locks

  • Gate locking hardware

  • Re-key (Changing keys without change locks) – more cost effective!

  • Keyless Entry

  • Home alarm systems

  • Intercom systems



The team at Lock&Secure Locksmith strives to offer professional emergency services at justified market price. We work throughout Melbourne with exemplary workmanship and friendliness. Our store is open during the normal business hours but we have on call support emergency vehicles to make sure that your peace of mind stays intact. Call us if you need a reliable and an honest locksmith in Melbourne.

Lock and Secure Locksmith Covering a Wide Range of Emergency Services

Contact us today for a no obligation chat about your situation. We are always happy to speak with our customers to explain exactly how we will solve things for them. If you require immediate assistance we will be at your home or office in 20 minutes. Call us on 03 9989 9921 today and we'll take it from there. Lock and Secure locksmith with a reputation for quick response times, low prices, and a high quality of service.

About us

Our locksmiths are hand picked, Our knowledge, skills and expertise is unmatched in Melbourne area. Our locksmiths are equipped and ready for every security request you may have, and we'll meet them all in a professional manner. You are able to contact us at any hour of the day for assistance and we will always deliver the best service possible to you. Your business is our business, and we treat your possessions just like our own. We offer services throughout Melbourne region and provide 24/7 emergency service at your location.

Lock&Secure Locksmiths Australia 24/7 Emergencey service

When you need urgent assistance from someone who will be there fast, Lock and Secure Locksmith is the go-to option for the Melbourne area.
So, go ahead and put us in your contacts now. You never know when an emergency will happen! Our 24 hour emergency services include:

– Lock Repair
– Vehicle Lockouts
– Building Lockouts
– Broken Key Extraction

Other locksmith companies can leave you stranded on the road for hours waiting for help.
But at Lock&Secrue, our technicians are ready to help you go about your day. It’s our goal to be by your side fast.

At Lock and Secure Locksmith, your safety is our priority. Our skilled technicians are passionate about their work, experts at what they do, certified and ready to help 24 hours a day, 7 days a week. 

We also pride ourselves on customer satisfaction. Once we quote a price for your job, we stick to it.
Our job is not done until it is completed to the high-quality standards of Lock&Secure, and it meets or exceeds your expectations!



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